Downloads

Product Support and Repair

For help with configuration, service, installation, repair, or product returns, please call the QVidium Support Line at +1 858-792-6407.

If you need to send a product in for repair, please first call our Support Line to obtain a Return Merchandise Authorization (RMA) number. Then download and complete this RMA form.
NOTE:You MUST return the completed RMA form WITH the product AND have a VALID RMA number.

Codec Trouble-shooter

Click here for help trouble-shooting common codec problems

Product Manuals

QVARQA140AminoManual-v1.pdf
QVARQLinuxManual-v2.pdf
QVENC-QVDEC-QVPRO Manual-v12.pdf
QVSD Codec Manual-v3.pdf

Codec Firmware Updates

QVEnc, QVDec, QVPro and QVSD Models

Codec Management Software

This CodecManager software will identify and configure any QVidium Codecs, or other equipment running QVidium software, on the same subnet. You need the following installer file:
QVidiumCodecManager-7.msi