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Product Support and Repair

For help with configuration, service, installation, repair, or product returns, please call the QVidium Support Line at +1 858-792-6407.

If you need to send a product in for repair, please first call our Support Line to obtain a Return Merchandise Authorization (RMA) number. Then download and complete this RMA form.
NOTE:
You MUST return the completed RMA form WITH the product AND have a VALID RMA number.

Codec Trouble-shooter

Click here for help trouble-shooting common codec problems

Product Manuals

QVARQA140AminoManual-v2.pdf
QVARQLinuxManual-v2.pdf
QVENC-QVDEC-QVPRO Manual-v14.pdf
QVENC-QVDEC-QVPRO Manual-v15.pdf
QVSD Codec Manual-v3.pdf

Codec Firmware Updates

QVEnc, QVDec, QVPro and QVSD Models

Codec Management Software

This CodecManager software will identify and configure any QVidium Codecs, or other equipment running QVidium software, on the same subnet. You need the following installer file:
QVidiumCodecManager-7.msi

App Notes

AppNote_Amino140_Changing_The_NTP_Time_Server.pdf
AppNote_Amino140_Reflash_Image_Procedure_From_USB.pdf
AppNote_EvoStream v2.pdf
AppNote_LiveInternetStreaming.pdf
AppNote_LowDelayStreaming-PC.pdf
AppNote_ProcedureForUsingNetworkDrive.pdf

Other Information

ARQ v4.pdf
QVAVC CE Declaration of Conformity.pdf
QVPRO CE Declaration of Conformity.pdf
QVidium Media Server and IPTV and Flash Media Examples v4.pdf
Qvidium_Product_Overview v7.pdf

Discontinued Product Firmware Updates

QVAVC HD/SD Codec

Discontinued Product Manuals

MPEG2+4 Codec Manual-v28.pdf
MPEG2+4 SDI Codec Manual-v6.pdf
QVARQ Proxy Server Manual-v4.pdf
QVAVC-HD Codec Manual-v23.pdf
QVAVC-SD Codec Manual-v8.pdf
QuickStart-DVB-Gateway-v16.pdf
StreamViewer Manual_v2.pdf

To contact us: Phone:+1-858-792-6407 | FAX:+1-858-792-9131 | E-Mail: info@QVidium.com